Build-A-Bear snuggles up with Netop for compliant remote support
“Years ago, we chose Netop as our remote support solution. As the organization has grown, our security needs have evolved. We must now support company controlled devices and troubleshoot issues on Franchisee and Partner owned devices. We must comply with PCI DSS, COPPA, Sarbanes Oxley and the Privacy Shield Framework. We needed audit logs of exactly who connected to which systems during each remote access session and multi-factor authentication is a requirement. Fortunately for us, Netop scaled to meet our needs.
We use Netop to support our in-store devices. When an issue with an in-store device arises, we can get into the system and find out what’s going on. Netop allows both the on-site user and the service desk representative to provide input during a session.”
– Dave East, Director of Information Security, Build-A-Bear Workshop