Netop Secure Remote Support
What Netop Offers
With Netop, it is possible to provide secure, real-time support to users, endpoints, and critical systems through controlled, auditable remote sessions.
The same Netop software supports remote access, remote support, remote control, and remote recovery across different deployment options.
- Attended and unattended support sessions
- Role-based technician access and session control
- Full session logging and recording
- No inbound ports or VPN dependency
The Challenge
Remote support is essential for maintaining systems, assisting users, and resolving incidents across distributed environments.
Traditional tools often lack sufficient access control, auditability, and security, while fragmented tools increase operational complexity and risk.
Support operations require controlled access, full visibility, and consistent security across all sessions.
The Solution
Netop enables secure remote support through the same software used for secure remote access and control, combining controlled connectivity with real-time troubleshooting capabilities.
Each session is authenticated, authorized, encrypted, and logged, ensuring that support activity remains secure and fully traceable.
Core principles:
- Controlled session initiation — attended and unattended access
- Granular technician permissions — role-based access and session control
- Full session visibility — logging and recording for audit and compliance
Core Capabilities
Attended and unattended support
On-demand sessions for end users, as well as persistent access to managed devices.
Technician access control
Role-based permissions define actions within each session.
Session monitoring and recording
Full visibility into support activity with logs and playback.
Secure connectivity across environments
Consistent support across IT systems, industrial devices, and legacy platforms.
Why Netop
- One platform for remote access, support, control, and recovery
- No reliance on exposed ports or insecure remote protocols
- Centralized management of technician access and permissions
- Complete auditability of all support sessions
- Designed for regulated and security-critical environments
Secure Access to the World’s Critical Systems
Flexible Deployment Options
Netop software can be deployed based on security, infrastructure, and regulatory requirements. Each deployment option provides the same core functionality and security model.
Netop Sovereign Portal
Deployment aligned with data residency requirements
Security and Compliance
All remote access sessions are protected by strong authentication, encryption (TLS 1.2+ and AES-256), and detailed logging. Access controls, session recording, and audit trails support compliance with requirements such as NIS2, DORA, CRA, PCI DSS, and ISO standards.
The same Netop software also supports:
- Secure Remote Access — controlled connectivity
- Secure Remote Control — full device operation
- Secure Remote Recovery — out-of-band access and repair
Ready to secure your critical operations?
See Netop in action.
