TotalEnergies Global IT Support for Gas Stations With Netop on AWS Cloud
Challenge
TotalEnergies, a global energy leader with a vast network of stores and gas stations, required a secure and efficient remote access solution for its dispersed IT infrastructure. TotalEnergies needed to ensure operational continuity while mitigating evolving cyber threats, demanding granular control, robust encryption, and comprehensive auditing.
Solution
TotalEnergies deployed Netop, hosted on AWS Cloud services, to address these challenges. Netop offered:
- End-to-End Encryption: Protecting sensitive data during remote sessions.
- Role-Based Access Controls: Allowing precise permission management for technicians.
- Closed Environment Cloud Setup (AWS VPC): Enhancing security within the cloud.
- Detailed Logging & Session Recording: Facilitating compliance and incident investigation.
- Two-Factor Authentication & Screen Blanking: Adding extra layers of security.
Results
Netop enabled TotalEnergies to:
- Securely manage remote support sessions, protecting sensitive data
- Implement strict security controls for contractor and subcontractor remote access
- Define precise permissions, limiting access to necessary systems and data
- Maintain comprehensive audit trails for regulatory compliance and incident response
- Enhance overall security and efficiency of IT support, empowering its global workforce
- Maintain operational integrity of their retail network
