Central support teams keep Carl’s Jr. and Hardee’s restaurants humming with Netop
“Netop is our lifeline to our restaurants
With more than 3,600 locations around the globe, CKE Restaurants Holdings, Inc. (“CKE”) owns, operates and franchises some of the best-known, quick-service restaurant brands. At Carl’s Jr.®, Hardee’s®, Green Burrito® and Red Burrito® restaurants, the on-site management and staff deliver high-quality food in a welcoming environment. CKE’s central support teams tackle multiple in-store technical service needs so restaurant teams can focus on their customers, not system or application headaches. To provide PCI-compliant support to their locations, CKE turns to Netop.
“Netop is our lifeline to our restaurants,” said Brian Jensen, vice president of technical services for CKE. “Our managers and restaurant staff are focused on pleasing our guests, so we don’t want them to stress over technical issues.”
From their central support team and restaurant help desk, CKE’s technical staff helps in-store management with a variety of issues. “We support managers when they have back office issues, such as running reports or working with inventory systems and employees with accessing training and other corporate resources from employee kiosks,” Jensen added.
After using a variety of remote access tools, CKE chose to consolidate their support with Netop. “PCI requirements have to be met when we are accessing the store network,” said Jensen. “As PCI compliance demands became more stringent, we decided to move to Netop.”
Netop’s advanced encryption, logging functions and multi-factor authentication are the main reasons why CKE chose Netop. “In addition to the guests and hosts, we now use Netop integrated with RSA two-factor authentication so we can provide access for our support teams while maintaining compliance,” Jensen explained. An additional benefit is Netop’s ability to support connectivity across diverse networks.
“Our network includes multiple network types – DSL (cable), PCS (wireless), and VSAT (satellite). Netop works well with the diversity of our network and with high-latency, low-bandwidth VSAT connections,” Jensen said.
As PCI-compliance standards and their network and systems continue to evolve, CKE knows they have a partner they can rely on in Netop. “I would certainly recommend Netop to others; the service and support we’ve received from them has been top-notch,” Jensen concluded.